Lead Time
We endeavour to process and deliver your order within 7 days of receipt. We also offer a 3 day and 24 hour manufacturing turnaround at an extra cost, please note that this does not include delivery time. Delivery Charges All orders over £500.00 will be delivered free of charge, please note that this excludes areas in Scotland. Orders under £500.00 will be charged at £15.60 exl VAT for deliveries less than 100 miles from our premises, deliveries exceeding 100 miles will be charge £26.00 exl VAT Order Queries Any additions must be informed to us no more than 3 days before delivery, in writing either by fax or email stating your job reference number on the confirmation. Amendments can only be accepted if you notify us no later than 24hours after receiving our confirmation. Please note if you are using our 3 day or 24 hour Express service then we cannot accept any changes, as your job would go immediately into production.We do not except verbal orders under no circumstances. Orders are to be placed via fax or email. Please also ensure you supply the company the correct contact details to us to ensure receipt of our confirmations.
Remedials
You must inform us within 5 working days if any items are damaged or incorrect.
If any items delivered are damaged, and signed for as damaged on the courier notes, or wrong items delivered, then we will replace free of charge promptly. We would anticipate this to be 2 working days.
On delivery of replacement items we ask that the damaged / incorrect items are ready for collection by our driver. If we deliver via carrier then our driver will collect on their next delivery to you.
Payment Terms
All new customers are strictly on a pro-forma basis; cleared payment is required via a debit/credit, cheque or cash before goods are manufactured. Please note Credit card transactions will incur a 2% charge.Credit accounts may be offered to customers that have built up a satisfactory payment record with the company over a period of time and will be subject to references. We reserve the right to refuse Credit accounts.
Those who are account customers, our terms are strictly 20 days nett, unless previously discussed and approved with ourselves. Any accounts that are overdue could incur extra charges and the withholding of goods.
If any accounts have not been in use for a period of 6 months they will automatically be closed.
